Information connected with your gift

This notice describes information handled through customengravedgifts.org. Depending on the features you use, it may include your name, email, telephone number, billing and delivery addresses, order details and payment status.

Your engraving request can include a recipient’s name, initials, dates or a personal message. An enquiry contains the details you choose to send. Please share only what is needed and avoid sending passwords, full payment-card details or unnecessary sensitive information.

Technical requests to the website and its service providers can also include an IP address, browser information and security or connection logs.

How information is used

• To prepare the requested personalization and arrange delivery.
• To manage an order, payment confirmation, return or refund.
• To respond to enquiries and provide order support.
• To operate accounts, shopping-cart functions and website security.
• To keep records required by applicable law.

Where a lawful basis is required, these activities may rely on performing a purchase contract, meeting a legal obligation or a legitimate interest such as securing the store. Optional marketing relies on the permission required by applicable law; placing an order does not itself give consent to unrelated marketing.

Services involved

The store runs on WordPress and WooCommerce. Hosting and email services handle website requests or enquiries. When an order is fulfilled, payment, personalization and delivery services may receive the information needed for their part of the order.

The website also includes Hostinger Reach, an email marketing service. A browser connection to its service can disclose technical request information such as your IP address. If you choose to subscribe through a connected signup form, the signup details may be processed through that service. You can unsubscribe from marketing emails using the link in the message.

Information may also be disclosed when required by law. Providers handling information outside your country may be subject to different data protection laws; applicable transfer requirements still apply.

Cookies & browser settings

WordPress and WooCommerce use cookies for features such as account login, shopping-cart contents and checkout sessions. The cookies used depend on which features you use. Blocking them may affect those functions.

You can manage or remove cookies through your browser settings. Consent requirements for optional cookies depend on their purpose and the laws that apply. For questions about a service or privacy choice on this website, use the contact route below.

How long information is kept

Retention depends on the reason information is needed: completing an order, handling an enquiry or dispute, and meeting applicable accounting or legal requirements. An engraving detail or support message does not automatically need the same retention period as an accounting record.

A request for deletion may be limited where particular records must still be kept for a legal obligation or an unresolved claim. Please contact us about the information connected with your order.

Your privacy requests

Depending on the laws that apply, you may have rights to access or correct information, request deletion, restrict or object to certain uses, receive a copy of data, or withdraw consent. You may also have the right to complain to the relevant data protection authority.

Use Order Support and identify your message as a privacy request. We may need enough information to verify your identity and locate the relevant records; please do not send identity documents unless we explain why they are needed.

When personalizing a gift for a child or another person, include only the details needed for that gift. Contact us if you believe information has been supplied without the necessary permission.

Updates to this notice

We may revise this notice when the website’s services or information handling change. The revision date identifies the current version. Any further notice or consent required by applicable law must be provided when the relevant change takes effect.