Shopping with Engraved Gifts

These terms apply to using customengravedgifts.org and ordering from Engraved Gifts. Read them with our Shipping & Delivery, Refund Policy and Privacy Policy.

You must be legally able to place the order, or have the permission required under the laws that apply to you.

Choosing your gift

Check the selected item’s description, materials, dimensions and personalization options before ordering. Available engraving areas, fonts and character limits vary by item; a sample design does not mean every option is available on every gift.

Use accurate contact and delivery details. If we cannot fulfil an order because an item or requested option is unavailable, we will explain the issue and arrange any refund due.

Names, dates & messages

Check the exact spelling, punctuation and dates you submit. Only send a logo, image or other design when that option is offered and you have the right to use it.

You allow us to use your submitted details to make and fulfil your order. This does not give us permission to use a private photo or message in advertising.

Changes after ordering depend on production progress. See Changes & cancellations.

Prices & payment

Review the currency, item price, shipping charges and any taxes collected by the store before paying. Payment methods depend on the options available at checkout.

Local authorities or carriers may collect destination duties, taxes or handling charges separately. Check local requirements before ordering. If a pricing error affects an order, we will explain the available options and will not increase your payment without your agreement.

Preparation, delivery & returns

Personalization takes time before dispatch. Our delivery guidance separates preparation from transit. Estimates help you plan; an exact event deadline is guaranteed only if we expressly agree to it.

If we cannot dispatch within the timeframe agreed for your order, we will explain the delay and the options required by applicable law, including cancellation and a refund where required.

See our Refund Policy for change-of-mind requests, faults, damage and engraving errors. Mandatory consumer protections remain available.

Using the website

Do not misuse another person’s account, interfere with the store or submit unlawful content. Keep your account password private.

Website text, images and designs belong to their respective rights holders. Please obtain permission before using them commercially. Our Privacy Policy explains how order and enquiry information is handled.

Questions & updates

For a question about your order or these terms, use Order Support. We may update these terms as the store changes. An update does not retrospectively remove rights attached to an existing order.

Nothing here excludes a consumer right or liability that cannot lawfully be excluded. Mandatory protections applicable to your purchase take priority.