Shipping & Delivery

Personalization & preparation

For planning, allow approximately 7 days to prepare a personalized gift before dispatch, after payment and the required engraving details have been confirmed.

This is an estimate. An item-specific timeframe shown before you order takes priority. Missing details, a more complex request or a busy gifting period can affect preparation, so check your wording and address carefully.

Time in transit

Allow approximately 7 days in transit after dispatch as a general planning estimate. Preparation time is additional. Transit varies with the destination and the shipping service available for your order.

These estimates are not a guaranteed arrival date. Check any item or destination-specific estimate provided before ordering.

Shipping options & charges

Available destinations, shipping methods and store-collected charges depend on the options offered for your address at checkout. Review them before paying.

Depending on the destination, local authorities or carriers may collect duties, taxes or handling charges separately. Please check local requirements before ordering.

Checking your order

Use Track Your Order with your order number and billing email to check order status. This is separate from tracking a parcel with a carrier.

If a carrier tracking reference is provided after dispatch, use it to check parcel movement. Its first update may appear after the carrier’s initial scan.

If your gift is delayed

If we cannot dispatch within the timeframe agreed for your order, we will explain the delay and the choices required by applicable law, including cancellation and a refund where required.

If a parcel is overdue or tracking has stopped updating, use Order Support so we can review the shipment. If it shows as delivered, check with household members, reception or an indicated safe place, then contact us if it is still missing.

For damage on arrival, keep the packaging and follow our damage reporting guidance.

Address corrections

Contact us immediately if the address is incorrect. A change depends on production and dispatch progress and takes effect only when we confirm it.

If a parcel is returned because the address supplied was incomplete or incorrect, we will explain the available options and any redelivery cost before you decide. This does not remove rights that apply if the error was ours.