Keep the Details Worth Keeping
Gift care
Keep the Details Worth Keeping
Start with the material
Personalized gifts can be made from very different materials. Wood, metal and coated surfaces need different care, so follow the care information supplied for the specific item. A method that is suitable for one surface may damage another.
If the material or finish is unclear, ask before trying a cleaner. There is no single cleaning routine that suits every engraved item.
Keep cleaning gentle
For routine dusting, a clean, soft cloth is often a sensible starting point when the item's instructions allow it. Avoid harsh abrasives and test any recommended cleaning method as directed for that material.
Do not assume that engraving makes a product waterproof, dishwasher safe or resistant to household chemicals. Those properties depend on the whole item, including its finish and construction.
Choose a considered place
Keep a keepsake where its material will be comfortable. Long periods in direct sunlight, high heat or damp conditions can affect some finishes and natural materials. Use the item's own storage advice where available.
If a gift will be packed away between uses, make sure it is clean and dry first, and protect it from contact with hard or abrasive objects.
Check it when it arrives
When the parcel arrives, check the item and engraving before discarding the packaging. If something appears damaged or differs from the details you ordered, keep the packaging and tell us through Order Support.
Care starts with understanding the item you have. A few appropriate habits can help protect the details that made you choose it.